If you’ve not yet set up a Direct Debit with us, but still have one active with Green, we’ll start transferring this over to Shell Energy in early January. We’ll be in touch with you about this in the coming days.

If you’ve set up a Direct Debit with us and still have one active with Green, you can now cancel your Direct Debit with Green, as long as your account with them is in credit. This will mean you avoid duplicate payments.

If you’ve made extra payments to Green, we’ll move these over to your Shell Energy account as soon as we receive the details of these. If you can’t yet see these payments on your bill, they will appear by the end of January.

If you can’t yet set up a Direct Debit, you can always stay on top of your outgoings by making an interim payment. 

To do this, call our automated phone line on 0330 094 5800. Lines are open 24 hours.