If you’re struggling to pay your bill, you may find it easier to set up a monthly Direct Direct payment plan. This spreads the cost of your energy over 12 months. 

If you need further support, check if you qualify for one of these government schemes: 


I need extra support

We’ve created a support hub for customers who are struggling to pay their bills. This is where you’ll find details of government schemes, debt support, and more besides. 

Visit our support hub