You may not have received your account number and login details from us yet, but we're working hard to get these to you as soon as possible.

There are a few reasons why we might not have been able to set up your account yet. One is that you might have a complex or non-standard meter that we're trying to set up for you. 

Rest assured, we're working hard to get your account up and running. You don’t need to do anything – we’ll be in touch soon with an update on your account.