While 95% of Green customers are now fully onboarded with Shell Energy, a very small group haven’t yet received their first bill. We’re working extremely hard to resolve this, and if you have a credit balance with Green, we’ll put this towards your bill. 

If you cancelled your Direct Debit, or use another way to pay, we recommend setting aside monthly payments so you have enough to cover your energy usage. Or you could set up a monthly Direct Debit now and spread the cost of your energy over the year.