It depends. If we use the same type of first-generation smart meter as Green, there shouldn’t be an issue. But if you already had a first-generation smart meter when you moved to Green, it may revert to non-smart mode. We’ll get in touch if this becomes an issue. If you have a second-generation smart meter, it should still work.

Once your account is transferred, we’ll link your smart meter to 'My Energy' in your online account. You can then see your energy use in your online account, or on our app.

If you have a smart prepayment meter, you may find your meter reverts to non-smart mode. If this happens, use the keypad to enter the UTRN (top-up code) into your meter or In Home Display.