We’re still in the process of onboarding Green customers. In the meantime, please make a note or take a picture of your meter readings on the day you move out. Once your account is set up, we can update it with this information.

If we don’t get your email address from Green, or the address is invalid, we’ll write to you. In that case, the letter may go to your old address. If you’ve just moved, Ofgem recommends redirecting your post. The Post Office or Royal Mail can help you with that.