Please accept our sincere condolences for your loss. We understand this is a difficult time, and we have a dedicated team to help you through the next steps to make things as easy as possible for you.

To change or close this account’s broadband and/or phone line:

Call us on 0330 094 5801 to speak to our support team. Or you can email us at broadband.support@shellenergy.co.uk

When you’re ready, please get in touch with:

  • The account holder's name
  • Their account number (look on their most recent bill) or their home address
  • Your relationship to the deceased
  • Your contact information (email address/telephone number) and preferred contact method

We’ll then have everything we’ll need to close the broadband and/or phone line for this account. Or if you’d like to switch this service to a new account in your name, just let our team know and we’ll take care of it.