Broadband or Phone customer

Please accept our sincere condolences for your loss. We understand this is a difficult time, and we have a dedicated team to help you through the next steps to make things as easy as possible for you.

In order to update our systems and organise affairs on your behalf, we require some key information. When you’re ready, please contact us us with the following:

  • account holder's name
  • account number (you can find on your most recent bill) or the address of the property.


We’ll close the broadband or phone account. If you’d like to continue the service in another name, a new account will need to be set up. Our team can walk you through the next steps.

If you are a Shell Energy customer, please view this support article.