If you're deaf, hard of hearing or speech-impaired, the Text Relay Service can help you get the most from your phone. It forms part of the UK network and allows you to connect to telephones or textphones using your own textphone.

How does it work?

Your calls will go through a relay assistant, who will translate it from text-to-voice and vice versa. All relayed calls are confidential and none of your personal information will be shared except in very specific circumstances. You’ll need a text phone to use this feature.

If you have a textphone, dial 18001 followed by the number you’d like to call (including the area code or international calling code) to use the service. The call will be connected and you’ll both also be connected to a relay assistant, who can provide text-to-voice and voice-to-text translation for you.

If someone is calling you, they’ll need to dial 18002 followed by your telephone number.

How much does it cost?

This service is free of charge.

For more information please see our Vulnerability Policy.