New customers

If you’re a new customer and are having problems sending us your opening meter reading, please get in touch

Smart meter customers

If you have a smart meter and it's working correctly, it will automatically send us your meter readings so that you don’t have to. 

If we contact you to ask for a meter reading, it means your smart meter isn't communicating with us. Please send us your reading using our automated phone line on 0330 094 5800. At the moment, you can't submit your smart meter reading online or in the app.

We know some customers are experiencing technical issues with their smart meters. If you’re one of them, please bear with us – we’ll be in touch with an update. If you think your meter has stopped working altogether, please contact us to let us know.

Customers with traditional meters

If you’re a new customer and don't have a smart meter, please take two meter readings seven days apart. Then contact us with the readings and dates you took them. We’ll use these to update your account. 

If you’re not a new customer, please contact our team with a photo of your meter.