If your meter reading isn’t being accepted, this might be because it’s much lower or higher than we expected it to be.

The best thing to do is to double check your latest reading to make sure you've read your meter correctly.

How do I read my meter?

If you're a new customer, it could be that the opening reading we have for you is wrong.

In either case, contact us with the correct reading (and a photograph, if you have one), and we’ll get it sorted for you.