If you think the meter reading we have for you is incorrect, don’t worry. This sometimes happens.

If there’s an ‘E’ next to one of your readings, it means we’ve used an estimated reading. Usually, this is because we didn’t receive a meter reading before your bill was generated. Just send us an up-to-date reading in your online account and we’ll update your next bill for you.

If your opening meter reading is incorrect, here’s what to do.

If your final meter reading is wrong, here’s what to do.

If you’ve any other questions about your meter reading, please email us a photo of the correct reading. We’ll take a look and update your account for you.

If your meter was recently replaced, we'll check the readings the engineer took when it was fitted.