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Thank you for the feedback, it helps us improve our customer experience, we will get this reviewed
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Alternatively please contact us via live chat between 7am to 9pm weekdays and 9am to 5pm on Saturdays, by clicking the blue button, bottom right of your screen.
If your In-Home Display Unit is missing, don’t worry, we can get that sorted for you.
Before we can send you a new one, we'll need to know what type of smart meter you have.
Please email us a photo of your meter, making sure the lighting is good and the picture is clear.