Ideally, we need you to submit your meter reading 2-4 days before we create your monthly bill, or every three months if you get a quarterly bill. 

We'll send you an email reminder five days before your bill is due. Or you can check your billing dates on a recent bill, or in your online account here.

It’s better to send us a late reading than miss one altogether. We’ll just use an estimated meter read to calculate your bill. But it’s still worth sending us the reading. We’ll use it for your next bill instead.

How do I submit a reading? 

Say goodbye to meter readings. Smart meters automatically send us your meter readings – Should I get a smart meter?