We love feedback. It helps us improve our customer services, so thank you very much.
Thank you for the feedback, it helps us improve our customer experience, we will get this reviewed
Try our online virtual assistant, Ask Us, available 24/7.
Alternatively please contact us via live chat between 7am to 9pm weekdays and 9am to 5pm on Saturdays, by clicking the blue button, bottom right of your screen.
To make things easier for you, we’ve added a new feature for self-serve password resets.When you first login to Webmail you’ll be asked to set up a recovery email address so that we can send you your password recovery details if you forget your password. This can’t be the same email address that you use to sign into your Shell Energy email account.
