If you’ve previously set up a recovery email address you can select “Forgot your password?” link on the login page.
You’ll be asked to confirm your email address, select “Send me the code”.
An email containing the verification code will then be sent to your recovery email address.
Enter the verification code sent to your recovery email address, select “Confirm Code”.
Enter your new password, select “Confirm Password” and you’ll see the message below.
In case of technical problems while sending the validation code you’ll see the following message.
If there is no recovery email address set up you’ll see the below message. Don’t worry, call us on 0330 094 5801 and we’ll help you reset your password: