If you’ve previously set up a recovery email address you can select “Forgot your password?” link on the login page. 

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You’ll be asked to confirm your email address, select “Send me the code”. 

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An email containing the verification code will then be sent to your recovery email address.

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Enter the verification code sent to your recovery email address, select “Confirm Code”.

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Enter your new password, select “Confirm Password” and you’ll see the message below.

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In case of technical problems while sending the validation code you’ll see the following message.

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If there is no recovery email address set up you’ll see the below message. Don’t worry, call us on 0330 094 5801 and we’ll help you reset your password: 

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