You have two options when setting up your email account on a device and our suggestion is to use IMAP. This is a good idea if you use lots of devices to access your emails and if for any reason, you have an issue with your client/device you'll still be able to access your emails using webmail. No matter which email domain you have, you should use the settings below:

 

Account Type 

IMAP (recommended) 

POP3 

Log in / Username

Your email address

Your email address 

Password

Your email password

Your email password

Incoming mail server

mail.pobroadband.co.uk

mail.pobroadband.co.uk

Incoming Port

993

995

Incoming SSL/TLS

Yes

Yes

Outgoing mail server

smtp.pobroadband.co.uk

smtp.pobroadband.co.uk

Outgoing Port

587

587

Outgoing STARTTLS

Yes

Yes

Outgoing Authentication

SMTP Auth is required

SMTP Auth is required

 

When you configure the (Incoming) Authentication in Advanced Settings: select “Password” or “Normal password” (make sure you don’t use “MD5” or “Encrypted password”). 

If you use Outlook, please make sure the “Secure Password Authentication (SPA)” checkbox isn’t ticked in your account settings.

Outbound Authentication is mandatory and must be enabled.