You have two options when setting up your email account on a device and our suggestion is to use IMAP. This is a good idea if you use lots of devices to access your emails and if for any reason, you have an issue with your client/device you'll still be able to access your emails using webmail. No matter which email domain you have, you should use the settings below:
|
Account Type |
IMAP (recommended) |
POP3 |
|
Log in / Username |
Your email address |
Your email address |
|
Password |
Your email password |
Your email password |
|
Incoming mail server |
mail.pobroadband.co.uk |
mail.pobroadband.co.uk |
|
Incoming Port |
993 |
995 |
|
Incoming SSL/TLS |
Yes |
Yes |
|
Outgoing mail server |
smtp.pobroadband.co.uk |
smtp.pobroadband.co.uk |
|
Outgoing Port |
587 |
587 |
|
Outgoing STARTTLS |
Yes |
Yes |
|
Outgoing Authentication |
SMTP Auth is required |
SMTP Auth is required |
When you configure the (Incoming) Authentication in Advanced Settings: select “Password” or “Normal password” (make sure you don’t use “MD5” or “Encrypted password”).
If you use Outlook, please make sure the “Secure Password Authentication (SPA)” checkbox isn’t ticked in your account settings.
Outbound Authentication is mandatory and must be enabled.