If you don’t have a computer or any device that supports an email client (such as Outlook or Windows Live Mail), you’re possibly using a type of webmail to access your emails.

An email client is a program that runs on your computer and works by saving your emails as files on your computer. With computer email clients, you’re restricted to using that computer. To use any additional devices, you’ll have to go through the setup steps again to access your emails.

Email settings (IMAP/POP3) and the difference between them

You have two options when setting up your email account on a device, IMAP (Internet Message Access Protocol) and POP3.

IMAP is the best choice if you use multiple devices to access your emails, as it allows you to continue to access the emails even if there’s an issue with your client or device.

No matter which email domain you have, use these settings:

Account Type

IMAP (recommended)

Login / Username Your email address Your email address
Password Your email password Your email password
Incoming mail server mail.pobroadband.co.uk mail.pobroadband.co.uk
Incoming Port 993 995
Incoming SSL/TLS Yes Yes
Outgoing mail server smtp.pobroadband.co.uk smtp.pobroadband.co.uk
Outgoing Port 587 587
Outgoing STARTTLS Yes Yes
Outgoing Authentication SMTP Auth is required SMTP Auth is required

Important notes:

  • Email clients will have their own instructions on how to add any email accounts.You may find them under ‘advanced setup’
  • When you configure the authentication in ‘advanced settings’, select ‘password’ or ‘normal password’ (don’t use ‘MD5’ or ‘encrypted password’)
  • ‘Outbound authentication’ is mandatory and must be enabled
  • If you use Outlook, make sure the ‘secure password authentication (SPA)’ checkbox isn’t ticked in your account settings