If you've reached your mail quota of '10GB' then you won't be able to send or receive emails. You should be able to see the amount of Quota consumed by hovering your mouse over the horizontal bar at the top right hand corner, below your email address.

If the quota has been consumed, then you can free up space by deleting some messages and emptying the trash folder using the Webmail system.

Once the quota space is available:

  • Log in to Shell Energy Broadband Mail.
  • On the Portal page select Mail in the top navigation bar to access all your emails.
  • If you're accessing Shell Energy Broadband mail on a mobile or tablet the mail link might be hidden in the menu, if this is the case then select the 3 line icon to access.
    New messages should automatically appear as soon they reach our servers, but you can use the refresh button (two circular arrows top right).


If you’re still having problems receiving emails please call us on 0330 094 5801 and we’ll help get you back online.