You can reset your email password by visiting  http://webmail.shellenergy.co.uk and clicking the reset password button and following the onscreen prompts.

However, do bear in mind that this service will only work if you have a recovery email address and if you've previously set up password recovery details for your email account.

Alternatively the primary user can call us on 0330 094 5801 to get assistance with resetting theirs or their secondary accounts’ passwords.