As part of their "Stop Sell" and withdrawal plans, Openreach has announced that they are gradually withdrawing the legacy voice infrastructure that supports their Wholesale Line Rental Services to transition to more modern technology.

Shell Energy works with Openreach to provide your broadband connection so this could mean there are some changes that you need to be aware of. 

What is “Stop Sell” and Withdrawal?

As the UK works to provide faster internet for all, Openreach is applying ‘Stop Sell’ to various areas throughout the UK. If your area is under ‘Stop Sell’ then this means that we can no longer sell certain Broadband or Home Phone Only packages in your area. For example, Copper and Fibre to the Cabinet (FTTC) packages. 

Openreach are regularly updating their website with details as to what areas are currently in a ‘Stop Sell’ and those that will be affected shortly. 

How can I check if my home is affected by Stop Sell?

Openreach’s website has the most up to date information regarding what areas are already impacted by Stop Sell, and when your exchange is due to become a Stop Sell exchange. You can also use our line availability checker. 

For more information, click here.

What does this mean for me?

If you’re currently on a copper or FTTC package there’s no need to worry. You’ll still be able to use these services until they are fully withdrawn by Openreach. What it does mean is that if you’re thinking of changing providers within the Openreach network, or thinking of upgrading/downgrading your service for example, you’ll only be able to upgrade onto a GFast or FTTP product. This also means if you are moving home, and your new property is within a Stop Sell exchange, you’ll only be able to sign up to a Gfast or FTTP product in your new home.