Cookies

If you’ve tried to contact us via live chat but it isn't loading for you, then you'll need to check that you've enabled the use of cookies on our website.

Blocking cookies can cause areas of the website to work less efficiently. You can find out more about our cookie policy and why they're needed here.

To check or amend your cookie preferences, scroll to the bottom of the Shell Energy website and click 'Manage my cookies'. Make sure you enable personalisation cookies and then reload the web page to access our live chat service. 

Javascript

If you have cookies enabled but you can't launch the live chat service, you may have Javascript disabled within your browser. You'll need to allow Javascript in order to use live chat. You can find out how to do this within your browser settings.