What’s happening?

We’re aware of scammers contacting people via text or email, pretending to be from Ofgem, the UK energy regulator, or their energy supplier.

These messages will ask you to apply for the £400 government Energy Bills Support Scheme (EBBS). The links in the emails lead to websites designed to steal your personal and financial details - this is commonly referred to as phishing. Read the official notice from Ofgem

What do I need to know?

Ofgem will never sell you energy, ask for personal information, or come to your property.

The Government’s energy bills support scheme isn’t yet in place - details are still being worked out. But when it’s rolled out, it will happen automatically, appearing as a discount on your energy bill or credit on your prepayment meter. You won’t be asked to apply or register for it. 

Stay informed about government measures with our blog.

I’ve received a suspicious message, what should I do?

Often these messages make you feel as if you have to take action quickly - but it’s worth taking a moment for a second look. Scam emails often have: 

  • Email addresses with extra parts added
  • Logos that look squished or pixelated
  • Spelling or grammatical errors 


Here’s how to report suspicious emails, text messages/SMSs, or phone calls:

I’m worried my personal data has been stolen?

If you’ve shared sensitive information with the wrong person, it’s best to take action as soon as you can.

  • If you’ve given your financial details to someone, contact your bank immediately
  • If you’ve shared your login details, especially a password, change it right away
  • If you’re concerned about an email, text message/SMS or call referencing Shell Energy, get in touch


Read government advice about what to do.

I think I’m a victim of an online scam or fraud:

If you’ve lost money due to an online scam or fraud, this is a crime. 


Read Ofgem’s advice for spotting and reporting energy scams

See more government advice about internet scams and phishing