Does the price cap affect me?

If you’re on a flexible (standard variable) or Economy 7 tariff, or use a prepayment meter, the price cap limits the amount you pay for each unit of energy you use. When Ofgem announces a new price cap amount, we contact you with specific details on what this means for your bills. 

It won’t apply if you’re on a fixed tariff, which will use the same rates per unit of energy for the duration of your contract. 

Is the figure Ofgem announced the maximum I’ll pay for my energy?

No. This figure is for the average household.* How much you’ll pay will depend on how much energy you use.

The price cap sets the maximum amount you’ll be charged for a kWh of gas and electricity (also known as the ‘unit rate’). This means that the more energy you use, the more you’ll pay. 

By making energy-conscious choices, you’ll be able to save on your bills. Read our energy-saving tips for ways to manage your energy use. 

What if I can't pay my bill?

We know these are challenging times and we’re committed to giving our customers extra support where they need it. 

If you’re struggling to pay your bill, the best thing you can do is call a member of our friendly team on 0330 094 5800. Lines are open 8am to 6.30pm Monday to Friday or 9am to 4pm on Saturday.

You'll find more on how we can help in our support hub.

* The average annual bill figure is for illustrative purposes only and is based on Ofgem’s national average consumption rates of 2,700kWh of electricity and 11,500 kWh of gas. Your actual costs may differ based on the amount of energy consumed.