What is the Warm Home Discount?
The Warm Home Discount scheme is a joint activity between energy companies and the Government. It helps customers struggling with their finances by giving them £150 towards their energy bills. If you’re eligible, the discount will be applied directly to your energy bill.
Who is eligible for it?
In Scotland, the Warm Home Discount is available to two groups of customers.
The Warm Home Discount core group
You’ll automatically qualify if you receive Pension Credit with Guarantee Credit and were with us for electricity on Sunday 13th August 2023. This is known as ‘core group’.
If you’re in this group, you’ll receive a letter from the Government this autumn confirming you’re eligible for the 2023/2024 Warm Home Discount payment. The letter may ask you to call the Warm Home Discount helpline to confirm some details (before 28 February 2024). You’ll see the discount on your bill before 31 March 2024.
The Warm Home Discount broader group
Customers not in the core group can still apply for the Warm Home Discount as part of the broader group. If you’re on a low income and receive certain means-tested benefits, you may be eligible.
Broader group Warm Home Discount payments are limited so applications are processed on a first-come-first-served basis. If you applied and received the discount last year, you’ll need to apply again this year.
The Warm Home Discount broader group scheme opens for applications in late autumn each year and closes in the first few months of the following year. We’ll close the scheme once we’ve received our allocated number of applications.
How do I apply for the Warm Home Discount?
How do I apply if I don’t have an email address?
The application form is only available online, and all communications are sent via email.
If you don’t have an email address, we recommend you either:
- Get a family member or friend to complete your application
- Call the Citizens Advice’s Scotland helpline on 0800 028 1456
- Call Age UK on 0800 055 6112
- If you can't hear or speak on the phone, you can type what you want to say. Dial 18001 then enter 0800 144 8884
Please be aware that all communications about your application’s progress are sent to the email address you provide. If you ask someone else to complete the application on your behalf and use their email address, make sure they can update you when they receive emails regarding your application.
What other help is available?
If you're struggling to pay your bill, the best thing you can do is get in touch with us. You can speak to a member of our friendly team, who can talk through your situation and find ways to help. Learn more about the extra support available to you.