Support for your Household
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Support for your Household
Ofgem's price cap and your bills
Caps on energy prices: what's happening?
I’m a prepayment customer – how does the price cap affect me?
What does the price cap mean for me?
Should I send a meter reading before the price of energy changes?
Ways we can help
Energy-saving advice
Support for vulnerable customers
I want to be on the Priority Service Register
I'm registered for quarterly meter reads, when will my engineer will be arriving?
Independent advice
Extra support
Alternative Fuel Payment FAQs
The Warm Home Discount: England & Wales
The Warm Home Discount: Scotland
How the Energy Bills Support Scheme works
How the Energy Bills Support Scheme works for prepayment customers
What additional services do you offer?
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Security concerns
Ofgem phishing scam
What is a phishing scam?
Important security information
How can I check a Shell Energy message is genuine?
How can I protect myself from phishing?
I’ve been scammed - what can I do?
Changes to your account
Energy account holder has passed away
I want to nominate a contact, carer or third party
How do I change the name on my account?