Support for your Household

Ofgem's price cap and your bills

• Caps on energy prices: what's happening?
• I’m a prepayment customer – how does the price cap affect me?
• What does the price cap mean for me?
• Should I send a meter reading before the price of energy changes?

Ways we can help

• Energy-saving advice
• Support for vulnerable customers
• I want to be on the Priority Service Register
• I'm registered for quarterly meter reads, when will my engineer will be arriving?
• Independent advice

Extra support

• Alternative Fuel Payment FAQs
• The Warm Home Discount: England & Wales
• The Warm Home Discount: Scotland
• How the Energy Bills Support Scheme works
• How the Energy Bills Support Scheme works for prepayment customers
• What additional services do you offer?

See all 7 articles

Security concerns

• Ofgem phishing scam
• What is a phishing scam?
• Important security information
• How can I check a Shell Energy message is genuine?
• How can I protect myself from phishing?
• I’ve been scammed - what can I do?

Changes to your account

• Energy account holder has passed away
• I want to nominate a contact, carer or third party
• How do I change the name on my account?