Support for your Household

Additional services

• Free gas safety check
• What additional services do you offer?
• What is the Warm Home Discount scheme and when does it open?
• Do I qualify for the Warm Home Discount?
• How do I apply for the Warm Home discount?
• Warm Home Discount FAQs

See all 7 articles

Changes to your account

• Account holder has passed away
• I want to nominate a contact, carer or third party
• How do I change the name on my account?

Price Cap FAQs

• The price cap: What's changing and when?
• What does the price cap mean for me?
• The price cap: What is Shell Energy doing to help?

Security concerns

• Ofgem phishing scam
• What is a phishing scam?
• Important security information
• How can I check a Shell Energy message is genuine?
• How can I protect myself from phishing?
• I’ve been scammed - what can I do?

Ways we can help

• Energy-saving advice
• Support for vulnerable customers
• I want to be on the Priority Service Register
• I'm registered for quarterly meter reads, when will my engineer will be arriving?
• Independent advice