Shell Energy logo

Emergency and safety

  1. Help home
  2. Emergency and safety

Emergency essentials

  • I can smell gas
  • What to do in an emergency
  • Prepayment meter emergency information
  • What should I do in a Power Cut?

Other emergency advice

  • There's been a fire in my property
  • What is energy theft?
  • I’m having a problem with an internal gas appliance
  • My home has been flooded

Carbon Monoxide Safety

  • Dangers of Carbon Monoxide