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Online Account and Mobile App

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  2. Online Account and Mobile App

Mobile App support

  • What can I do in the mobile app?
  • My mobile app isn't working
  • How do I log in to the mobile app?
  • How do I download the mobile app?

Online Account support

  • Having problems logging in?
  • I’ve logged in but I can’t see my online account
  • Logging into your online account
  • What can I do in My Online Account?
  • What do I do if I've forgotten my password?
  • How do I change details in my online account?
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My Energy

  • What is My Energy?
  • Why doesn’t the information on My Energy usage graph match my bill?