Prepayment

Emergency and safety

• Prepayment meter emergency information

Smart Prepayment

• How to re-enable your supply
• Activating emergency credit on your meter
• I have a smart prepayment meter. How do I use my In-Home Display?
• How to enter your unique transactional reference number (UTRN) to manually top up
• How to operate and read your smart prepayment meter

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Standard Prepayment

• How do I top up a standard prepayment meter?
• How often should I top-up my prepayment meter?
• I want to exchange my credit meter to a prepayment meter
• I want to exchange my prepayment meter to a credit meter
• I’ll be away from home, do I need to add credit to my prepayment meter before I go?

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Understanding Prepayment meters

• I can’t afford to pay off the debt on my meter, what can I do?
• I can’t afford to top up my meters
• Topping up someone's prepayment meter
• Asking someone to top up your meter
• What is a prepayment meter?

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