Emergency and safety
Prepayment meter emergency information
How to re-enable your supply
Activating emergency credit on your meter
I have a smart prepayment meter. How do I use my In-Home Display?
How to enter your unique transactional reference number (UTRN) to manually top up
How to operate and read your smart prepayment meter
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How do I top up a standard prepayment meter?
How often should I top-up my prepayment meter?
I want to exchange my credit meter to a prepayment meter
I want to exchange my prepayment meter to a credit meter
I’ll be away from home, do I need to add credit to my prepayment meter before I go?
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Understanding Prepayment meters
I can’t afford to pay off the debt on my meter, what can I do?
I can’t afford to top up my meters
Topping up someone's prepayment meter
Asking someone to top up your meter
What is a prepayment meter?
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