Prepayment

Understanding Prepayment meters

• I can’t afford to pay off the debt on my meter, what can I do?
• I can’t afford to top up my meters
• Topping up someone's prepayment meter
• Asking someone to top up your meter
• What is a prepayment meter?

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Standard Prepayment

• Coronavirus - Advice for our customers with Prepayment meters
• I’ve lost my prepayment top-up card, how do I get a new one?
• I want to exchange my prepayment meter to a credit meter
• How do I top up a standard prepayment meter?
• How often should I top-up my prepayment meter?

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Smart Prepayment

• How to operate and read your smart prepayment meter
• How do I top up a smart prepayment meter?
• How do I check the credit balance on my smart prepayment meter?