Prepayment

Smart Prepayment

• How to operate and read your smart prepayment meter
• How do I top up a smart prepayment meter?
• How do I check the credit balance on my smart prepayment meter?

Standard Prepayment

• Coronavirus - Advice for our customers with Prepayment meters
• How do I top up a standard prepayment meter?
• How often should I top-up my prepayment meter?
• I want to exchange my credit meter to a prepayment meter
• I want to exchange my prepayment meter to a credit meter

See all 7 articles

Understanding Prepayment meters

• I’m a prepay customer – how does the price cap affect me?
• I can’t afford to pay off the debt on my meter, what can I do?
• I can’t afford to top up my meters
• Topping up someone's prepayment meter
• Asking someone to top up your meter

See all 10 articles