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Prepayment

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Smart Prepayment

  • How to operate and read your smart prepayment meter
  • How do I top up a smart prepayment meter?
  • How do I check the credit balance on my smart prepayment meter?

Standard Prepayment

  • Coronavirus - Advice for our customers with Prepayment meters
  • How do I top up a standard prepayment meter?
  • How often should I top-up my prepayment meter?
  • I want to exchange my credit meter to a prepayment meter
  • I want to exchange my prepayment meter to a credit meter
See all 7 articles

Understanding Prepayment meters

  • I’m a prepay customer – how does the price cap affect me?
  • I can’t afford to pay off the debt on my meter, what can I do?
  • I can’t afford to top up my meters
  • Topping up someone's prepayment meter
  • Asking someone to top up your meter
See all 10 articles