Prepayment

Understanding Prepayment meters

• What is a prepayment meter?
• What are the advantages of having a prepayment meter?
• What are the disadvantages of having a prepayment meter?
• How do I switch to Shell Energy with a prepayment meter?
• What is Emergency credit?

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Standard Prepayment

• Coronavirus - Advice for our customers with Prepayment meters
• I’ve lost my prepayment top-up card, how do I get a new one?
• I want to exchange my prepayment meter to a credit meter
• How do I top up a standard prepayment meter?
• How often should I top-up my prepayment meter?

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Smart Prepayment

• How do I top up a smart prepayment meter?
• How do I check the credit balance on my smart prepayment meter?