Moving Home

Moving Out

• I want to cancel my move out request
• I want to change my move out date
• I've received a bill for a property I'm no longer responsible for
• I’m moving home, I don't want to take you with me to my new home
• I’m moving home, I want to take you with me to my new home

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Moving In

• I've moved home and switched my new home to you, why have I been billed by another supplier?
• I’ve just moved in to a property supplied by you and I want to stay with Shell Energy
• I’ve just moved in to a property supplied by you, I don’t want to stay with you
• I’ve just moved in, how do you calculate my Personal Projection?
• I’ve moved home and my details are wrong

Landlords and Lettings

• I own a property that's now empty, what happens to my Direct Debit?
• I need to give you new tenant details
• I’m the Landlord of a property and renting it to tenants