Shell Energy logo

Online Account support

  1. Help home
  2. Online Account and Mobile App
  3. Online Account support
  • Having problems logging in?
  • Logging into your online account
  • I’ve logged in but I can’t see my online account
  • What can I do in My Online Account?
  • What’s the Account Summary section?
  • What do I do if I've forgotten my password?
  • How do I change details in my online account?
  • What are cookies and why do you use them?
  • Why does the Shell Energy website not work using Internet Explorer?
  • I want to update my marketing preferences
  • How does my health dashboard work?