Understanding your bills

Your bill made simple

• How do you calculate my gas usage?
• How do you predict my energy use?
• Understanding my bill
• What are deemed meter readings?
• What does kWh mean?

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Problems with your bill

• I haven’t received my bill
• I've changed my tariff but you've billed me to my old tariff
• I've submitted a read, can you update my balance?
• I’ve been billed by my old supplier
• The amount on my bill is wrong

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I've got more questions about my bill

• How can I view all my bills?
• I submitted my meter read, why have you estimated my bill?
• Why is my first bill so high?
• When do I get my first bill?
• Can I switch to e-billing?

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