Understanding your bills

Your bill made simple

• Understanding my bill
• What information is available on my bill?
• What's a standing charge?
• What’s an annual summary?
• How do you estimate my usage?

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Problems with your bill

• I haven’t received my bill
• The details on my bill are wrong
• The amount on my bill is wrong
• I've changed my tariff but you've billed me to my old tariff
• I'm still getting bills from my old supplier

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I've got more questions about my bill

• I submitted my meter read, why have you estimated my bill?
• Your first bill after a Smart Meter installation
• Can I switch to a paper bill?
• What is a QR code and what’s it for?
• What is backbilling?