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Understanding your bills

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  3. Understanding your bills

Your bill made simple

  • How do you calculate my gas usage?
  • How do you estimate my usage?
  • Understanding my bill
  • What are deemed meter readings?
  • What does kWh mean?
See all 10 articles

Problems with your bill

  • I haven’t received my bill
  • I've changed my tariff but you've billed me to my old tariff
  • I've submitted a read, can you update my balance?
  • I’ve been billed by my old supplier
  • The amount on my bill is wrong
See all 7 articles

I've got more questions about my bill

  • How can I view all my bills?
  • I submitted my meter read, why have you estimated my bill?
  • Why is my first bill so high?
  • When do I get my first bill?
  • Can I switch to e-billing?
See all 10 articles