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Understanding your bills

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  2. Energy
  3. Understanding your bills

Your bill made simple

  • Understanding my bill
  • What information is available on my bill?
  • What's a standing charge?
  • What’s an annual summary?
  • How do you estimate my usage?
See all 6 articles

Problems with your bill

  • I haven’t received my bill
  • The details on my bill are wrong
  • The amount on my bill is wrong
  • I've changed my tariff but you've billed me to my old tariff
  • I'm still getting bills from my old supplier
See all 6 articles

I've got more questions about my bill

  • I submitted my meter read, why have you estimated my bill?
  • Your first bill after a Smart Meter installation
  • Can I switch to a paper bill?
  • What is a QR code and what’s it for?
  • What is backbilling?