Meters and Readings

Reading your meter

• Why it’s important to give us meter readings
• How do I read my meter?
• How do I read my smart meter?
• How do I read my dial meter?
• How do I read my two-rate meter?

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Sending us your meter reading

• How do I give you a reading?
• When should I give you my reading?
• I’m having a problem giving you my meter reading
• I’ve given you an incorrect reading
• Why has my meter reading been rejected?

Issues and faults

• There’s a problem with my meter – what should I do?
• My meter read is moving too fast
• I don’t think my IHD (in-home display) is working
• You've got the wrong meter reading for me
• I’m having problems with single-rate and two-rate readings

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Smart meters

• Energy settlement and changes to your smart meter
• Should I get a smart meter?
• I have a smart meter, how do I use my In-Home Display (IHD)?
• I have a smart meter, why are you asking me to take a read?
• I've got a two-rate meter, can I have a smart meter?

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