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Meters and Readings

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  3. Meters and Readings

Reading your meter

  • What are deemed meter readings?
  • How do I read my meter?
  • How do I read my smart meter?
  • How do I read my dial meter?
  • How do I read my standard meter?
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Exchanges and appointments

  • I've had my meters exchanged, where can I find the final reads from the old meters?
  • I need to rearrange my meter appointment
  • I want to move my meter
  • I want to exchange my meter
  • I want to exchange my credit meter to a prepayment meter

Problems with my meter

  • Why are you asking for two meter reads when I have a single rate meter?
  • I have a two-rate meter but can't submit two reads through my online account
  • The read on my meter isn't changing
  • My meter is making a noise
  • The screen on my meter is broken
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Meter FAQs

  • My online account isn't accepting my meter reading
  • How do I submit my reading?
  • Why do I need to submit meter readings?
  • When do I give you my first meter reading?
  • I’ve submitted a wrong reading
See all 11 articles