Meters and Readings

Reading your meter

• How do I read my meter?
• How do I read my smart meter?
• How do I read my dial meter?
• How do I read my standard meter?
• Reading your SMETS1 Secure meter

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Exchanges and appointments

• I need to rearrange my meter appointment
• I want to move my meter
• I want to exchange my meter
• I want to exchange my credit meter to a prepayment meter

Problems with my meter

• The read on my meter isn't changing
• My meter is making a noise
• The screen on my meter is broken
• My meter reading is going backwards
• My meter read is moving too fast

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Meter FAQs

• How do I submit my reading?
• Why do I need to submit meter readings?
• When do I give you my first meter reading?
• I’ve submitted a wrong reading
• I haven't had an email to request my first reading

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