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Meters and Readings

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  2. Energy
  3. Meters and Readings

Reading your meter

  • Why it’s important to give us meter readings
  • How do I read my meter?
  • How do I read my smart meter?
  • How do I read my dial meter?
  • How do I read my two-rate meter?
See all 13 articles

Sending us your meter reading

  • How do I give you a reading?
  • When should I give you my reading?
  • I’m having a problem giving you my meter reading
  • I’ve given you an incorrect reading
  • Why has my meter reading been rejected?

Issues and faults

  • There’s a problem with my meter – what should I do?
  • My meter read is moving too fast
  • I don't think my In Home Display unit is working
  • You've got the wrong meter reading for me
  • I’m having problems with single-rate and two-rate readings
See all 12 articles

Smart meters

  • Should I get a smart meter?
  • I have a smart meter, why are you asking me to take a read?
  • I've got a two-rate meter, can I have a smart meter?
  • Are smart meters safe, and how secure is my data?
  • Can I get a smart meter installed?
See all 12 articles