Meters and Readings

Reading your meter

• What are deemed meter readings?
• How do I read my meter?
• How do I read my smart meter?
• How do I read my dial meter?
• How do I read my standard meter?

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Exchanges and appointments

• I've had my meters exchanged, where can I find the final reads from the old meters?
• I need to rearrange my meter appointment
• I want to move my meter
• I want to exchange my meter
• I want to exchange my credit meter to a prepayment meter

Problems with my meter

• Why are you asking for two meter reads when I have a single rate meter?
• I have a two-rate meter but can't submit two reads through my online account
• The read on my meter isn't changing
• My meter is making a noise
• The screen on my meter is broken

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Meter FAQs

• My online account isn't accepting my meter reading
• How do I submit my reading?
• Why do I need to submit meter readings?
• When do I give you my first meter reading?
• I’ve submitted a wrong reading

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