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Meters and Readings

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Reading your meter

  • How do I read my meter?
  • How do I read my smart meter?
  • How do I read my dial meter?
  • How do I read my standard meter?
  • Reading your SMETS1 Secure meter
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Exchanges and appointments

  • I need to rearrange my meter appointment
  • I want to move my meter
  • I want to exchange my meter
  • I want to exchange my credit meter to a prepayment meter

Problems with my meter

  • The read on my meter isn't changing
  • My meter is making a noise
  • The screen on my meter is broken
  • My meter reading is going backwards
  • My meter read is moving too fast
See all 6 articles

Meter FAQs

  • How do I submit my reading?
  • Why do I need to submit meter readings?
  • When do I give you my first meter reading?
  • I’ve submitted a wrong reading
  • I haven't had an email to request my first reading
See all 10 articles