Payments and Direct Debits
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Payments and Direct Debits
Direct Debits
Paying by monthly Direct Debit
Is my monthly Direct Debit fixed for the year?
I want to change my monthly Direct Debit amount
How do I change the date of my monthly Direct Debit
How is my Monthly Direct Debit calculated?
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Refunds
I'd like to request a refund
I've requested a refund, what happens next?
There’s a credit on my bill, can I have it back?
Payments
Why are you chasing me for payment?
How to pay my bill
You haven't taken my payment
COVID-19 Payments & Collections FAQs
I’m struggling to pay my bill. What should I do?
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