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Payments and Direct Debits

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Direct Debits

  • How do I change from a monthly to a variable Direct Debit?
  • How do I change the date of my monthly Direct Debit?
  • How do I set up a Direct Debit?
  • How is my monthly Direct Debit calculated?
  • I want to cancel my Direct Debit
See all 12 articles

Refunds

  • My refund isn't showing on my bill
  • I'd like to request a refund
  • I've requested a refund, what happens next?
  • There’s a credit on my bill, can I have it back?

Payments

  • I'd like to see my latest energy payments
  • What if I’m going to miss a payment date?
  • What's the balance on my account?
  • Why are you asking me for payment?
  • The payment I made is missing from my account
See all 13 articles