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Payments and Direct Debits

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Direct Debits

  • Paying by monthly Direct Debit
  • Is my monthly Direct Debit fixed for the year?
  • I want to change my monthly Direct Debit amount
  • How do I change the date of my monthly Direct Debit
  • How is my Monthly Direct Debit calculated?
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Refunds

  • I'd like to request a refund
  • I've requested a refund, what happens next?
  • There’s a credit on my bill, can I have it back?

Payments

  • Why are you chasing me for payment?
  • How to pay my bill
  • You haven't taken my payment
  • COVID-19 Payments & Collections FAQs
  • I’m struggling to pay my bill. What should I do?
See all 10 articles