Payments and Direct Debits

Direct Debits

• How do I change from a monthly to a variable Direct Debit?
• How do I change the date of my monthly Direct Debit?
• How do I set up a Direct Debit?
• How is my monthly Direct Debit calculated?
• I want to cancel my Direct Debit

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Refunds

• My refund isn't showing on my bill
• I'd like to request a refund
• I've requested a refund, what happens next?
• There’s a credit on my bill, can I have it back?

Payments

• I'd like to see my latest energy payments
• My payment is due, what happens if I don't pay this on time?
• What's the balance on my account?
• Why are you chasing me for payment?
• The payment I made is missing from my account

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