Payments and Direct Debits

Direct Debits

• Why have you increased my Direct Debit payments?
• Paying by monthly Direct Debit
• Is my monthly Direct Debit fixed for the year?
• I want to change my monthly Direct Debit amount
• How do I change the date of my monthly Direct Debit

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Refunds

• I'm due a refund, why isn't this showing on my bill?
• I'd like to request a refund
• I've requested a refund, what happens next?
• There’s a credit on my bill, can I have it back?

Payments

• What's the balance on my account?
• Why are you chasing me for payment?
• The payment I made is missing from my account
• How to pay my bill
• You haven't taken my payment

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