Payments and Direct Debits

Direct Debits

• How is my Monthly Direct Debit calculated?
• Paying by monthly Direct Debit
• Is my monthly Direct Debit fixed for the year?
• The variable Direct Debit
• How do I change from a monthly to a variable Direct Debit?

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Refunds

• I think I'm due a refund
• I've requested a refund, what happens next?
• There’s a credit on my bill, can I have it back?

Payments

• COVID-19 Payments & Collections FAQs
• I’m struggling to pay my bill. What should I do?
• How to pay my bill
• How do I make a payment through my online account?
• My account is in credit, why has my monthly payment increased?

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