Payments and Direct Debits
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Payments and Direct Debits
Direct Debits
How do I change from a monthly to a variable Direct Debit?
How do I change the date of my monthly Direct Debit?
How do I set up a Direct Debit?
How is my monthly Direct Debit calculated?
I want to cancel my Direct Debit
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Refunds
My refund isn't showing on my bill
I'd like to request a refund
I've requested a refund, what happens next?
There’s a credit on my bill, can I have it back?
Payments
I'd like to see my latest energy payments
What's the balance on my account?
Why are you asking me for payment?
The payment I made is missing from my account
How to pay my bill
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