Payments and Direct Debits

Direct Debits

• Do I have a Direct Debit set up?
• I've changed my tariff, why hasn't my Direct Debit changed too?
• Why have you increased my Direct Debit payments?
• Paying by monthly Direct Debit
• Is my monthly Direct Debit fixed for the year?

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Refunds

• My refund isn't showing on my bill
• I'd like to request a refund
• I've requested a refund, what happens next?
• There’s a credit on my bill, can I have it back?

Payments

• What's the balance on my account?
• Why are you chasing me for payment?
• The payment I made is missing from my account
• How to pay my bill
• You haven't taken my payment

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