Leaving Us

Thinking of leaving us

• I’m thinking of leaving, what do I need to do?
• I want to cancel my account
• What are Exit Fees?
• Will I be charged an exit fee?
• I want to stop my switch away from you

Closing your account

• How can I check my energy account has been closed?
• I'm leaving you, what happens next?
• I’ve left you, when will I receive my refund?
• When is my final payment taken?
• I’ve left you, when will I get my final bill?

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Problems with your switch

• My final reading is wrong
• I’ve switched away, but you’re still billing me
• I've switched away from you by mistake
• I've switched away but you've sent me a bill
• I've asked to leave, why are you still taking payments?

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