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Leaving Us

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  2. Energy
  3. Leaving Us

Thinking of leaving us

  • I’m thinking of leaving, what do I need to do?
  • I want to cancel my account
  • What are Exit Fees?
  • Will I be charged an exit fee?
  • I want to stop my switch away from you

Closing your account

  • How can I check my energy account has been closed?
  • I'm leaving you, what happens next?
  • I’ve left you, when will I receive my refund?
  • When is my final payment taken?
  • I’ve left you, when will I get my final bill?
See all 7 articles

Problems with your switch

  • My final reading is wrong
  • I’ve switched away, but you’re still billing me
  • I've switched away from you by mistake
  • I've switched away but you've sent me a bill
  • I've asked to leave, why are you still taking payments?
See all 6 articles