Thinking of leaving us
I’m thinking of leaving, what do I need to do?
I want to cancel my account
What are Exit Fees?
Will I be charged an exit fee?
I want to stop my switch away from you
Closing your account
I'm leaving you, what happens next?
I’ve left Shell Energy, when will I receive my refund?
When is my final payment taken?
I’ve left you, when will I get my final bill?
Why do you charge exit fees?
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Problems with your switch
I’ve switched away, but you’re still billing me
I've switched away from you by mistake
I've switched away but you've sent me a bill
I've asked to leave, why are you still taking payments?
You stopped my switch to my new supplier