Thinking of leaving us
I’m thinking of leaving, what do I need to do?
I want to stop my switch away from you
I want to cancel my account
What are Exit Fees?
Will I be charged an exit fee?
Closing your account
I'm leaving you, what happens next?
I’ve left you, when will I receive my refund?
I’ve left you, when will I get my final bill?
When is my final payment taken?
How can I check my energy account has been closed?
See all 7 articles
Problems with your switch
My final meter reading is wrong
I've switched away from you by mistake
I've switched away but you've sent me a bill
I've asked to leave, why are you still taking payments?
You stopped my switch to my new supplier