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Joining Us

  1. Help home
  2. Broadband
  3. Joining Us

Getting started with Broadband

  • Contract summary and contract information documents.
  • How do I keep my phone number? (Number Porting)
  • How do I fix a broadband or phone issue?
  • I'd like Broadband but without the landline
  • Why is my Broadband switch delayed?
See all 11 articles

Get started with Full Fibre

  • How does Full Fibre work?
  • Why choose Full Fibre?
  • Will I have a landline with my Full Fibre service?
  • What is an ONT (Optical Network Terminal) - FTTP

Setting up

  • What if I want to use my own router?
  • When to plug in your router

Post Office Broadband

  • Shell Energy Broadband Directory Enquiries 118 855
  • Post Office - Changes to your multiple account services
  • Post Office broadband to join Shell Energy
  • Post Office Email FAQs
  • My Account is moving