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Getting started with Broadband

  1. Help home
  2. Broadband
  3. Joining Us
  4. Getting started with Broadband
  • How do I keep my phone number? (Number Porting)
  • How do I fix a broadband or phone issue?
  • I'd like Broadband but without the landline
  • Why is my Broadband switch delayed?
  • What happens when I sign up?
  • What will happen on my Go Live day?
  • What are the Broadband legal bits?
  • What is an engineer appointment for?
  • I’m worried about email scams
  • Why have I not met the credit criteria for Shell Energy broadband?