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Closing your account

  1. Help home
  2. Energy
  3. Leaving Us
  4. Closing your account
  • I'm leaving you, what happens next?
  • I’ve left you, when will I receive my refund?
  • When is my final payment taken?
  • I’ve left you, when will I get my final bill?
  • Why do you charge exit fees?
  • I haven’t requested to leave Shell Energy