- Can I choose another prepay tariff?
- Can I still use the same app to top up?
- How do I top up my meter?
- I was in the process of changing to a prepayment meter – will this still go ahead?
- I’m struggling to top up. What should I do?
- I’ve lost my card. How do I get a new one?
- I’ve topped up, but it’s not showing on my meter
- My energy accounts are managed through Unihomes – why have you contacted me?
- When will my new tariff start?
- Will I still have emergency credit?
- Will I still have friendly credit?
- Will Shell Energy honour the fixed-tariff agreement I was on before?
