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Issues and faults

  1. Help home
  2. Energy
  3. Meters and Readings
  4. Issues and faults
  • There’s a problem with my meter – what should I do?
  • My meter read is moving too fast
  • I don't think my In Home Display unit is working
  • You've got the wrong meter reading for me
  • I’m having problems with single-rate and two-rate readings
  • I've just given you a meter reading – why hasn’t my account updated?
  • Why has my meter reading been rejected?
  • My online account isn't accepting my meter reading
  • Why isn’t my smart meter working?
  • I need to rearrange my meter appointment
  • I want to move my meter
  • Radio Teleswitch Meters