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Email Support

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Email setup

  • Email setup
  • How do I reset my password?
  • How do I set up my password recovery email address?
  • How do I recover my password?
  • How do I use Webmail?
See all 9 articles

Using Webmail to View and Send Messages

  • How do I read a message that someone has sent me?
  • How do I check for new messages?
  • How can I view an attachment or save it to my computer?
  • How do I view a message in a different folder?
  • How do I search for messages?
See all 13 articles

Managing your Contacts in your Address Book

  • How do I add a new contact to my Address Book?
  • How do I view a contact's details in my Address Book?
  • How do I edit a contact's details in my Address Book?
  • How do I delete a Contact from my Address Book?

Customising your Webmail

  • How do I replace my email address on outgoing messages with my own name?
  • How do I add a folder or a filter to my email?
  • How do I add an Out Of Office Auto Reply
  • How do I add a 'signature' to my messages
  • How do I change the layout of my Inbox?
See all 6 articles

Problems with Shell Energy Broadband Email

  • I can’t view the webmail on my browser
  • I can’t access emails on an email client
  • I’ve forgotten my password
  • I’m not receiving messages
  • I’m not able to send a message
See all 9 articles