Email Support

Email setup

• Email setup
• How do I reset my password?
• How do I set up my password recovery email address?
• How do I recover my password?
• How do I use Webmail?

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Using Webmail to View and Send Messages

• How do I read a message that someone has sent me?
• How do I check for new messages?
• How can I view an attachment or save it to my computer?
• How do I view a message in a different folder?
• How do I search for messages?

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Managing your Contacts in your Address Book

• How do I add a new contact to my Address Book?
• How do I view a contact's details in my Address Book?
• How do I edit a contact's details in my Address Book?
• How do I delete a Contact from my Address Book?

Customising your Webmail

• How do I replace my email address on outgoing messages with my own name?
• How do I add a folder or a filter to my email?
• How do I add an Out Of Office Auto Reply
• How do I add a 'signature' to my messages
• How do I change the layout of my Inbox?

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Problems with Shell Energy Broadband Email

• I can’t view the webmail on my browser
• I can’t access emails on an email client
• I’ve forgotten my password
• I’m not receiving messages
• I’m not able to send a message

See all 9 articles